The FAQ as Advice Column
A List Apart
OCTOBER 11, 2018
Dear A List Apart , I have a problem that may be harming my content strategy career. In my current position, no one likes FAQs … except for me. The question-and-answer format is satisfying and efficient. Whenever I mention adding an FAQ section to a website, though, I receive numerous suggestions that I should wean myself off FAQs one question at a time or go cold turkey.
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