Conversational Design
A List Apart
MARCH 15, 2018
A note from the editors: We’re pleased to share an excerpt from Chapter 1 of Erika Hall’s new book, Conversational Design , available now from A Book Apart. Texting is how we talk now. We talk by tapping tiny messages on touchscreens—we message using SMS via mobile data networks, or through apps like Facebook Messenger or WhatsApp. In 2015, the Pew Research Center found that 64% of American adults owned a smartphone of some kind, up from 35% in 2011.
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